Shipping and returns HEADING_TITLE

Our shipping rates are as follows: 

500GR Austpost  – Australia Wide - $  9.00 (+GST)
3KG     Austpost  – Australia Wide - $13.00 (+GST)
5KG     Austpost  – Australia Wide - $20.00 (+GST)
Couriers Please Receiver Pays (coupons Required)
Customer Freight Account (Account No. Required)
Local Pick Up – Heidelberg West Victoria

All orders (ex stock) are shipped within 3 working days. Back orders advised by email.
If you have not received an order within 10 days, please notify us by email at: online@nei.com.au

Refund and Returns

Your satisfaction is our first priority at North East Industrial Supplies. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please send it to:
North East Industrial Supplies P/L
25 Culverlands St
Heidelberg West  Vic  3081

And also include the following information:

• Your Order number if known (appears on the top of the confirmation email)
• Your name and address
• A description of the item you are returning
• Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.

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